Tell Us About Your Fireplace and Your Home

Once the form arrives, we call during business hours to settle a time. Most Thousand Oaks households get a visit the same week, and same-day openings come up often, with smoke in the room or a gas smell put first. Tell us whether the fireplace burns wood or gas, roughly how old the house is, and who lives there: a crawling baby, a dog that naps on the hearth, a parent with a cane. Mention anything odd, too, like a yellow flame, soot on the wall or a pilot that keeps going out. Please skip any fire for a day before we come, and settle pets in another room on the day.